Looking to score amazing deals on a wide range of products? AliExpress and Joom, two prominent online marketplaces, have become synonymous with finding incredible bargains.
But with both platforms offering similar features, choosing the right one can be tricky.
This review focuses on the key aspects between AliExpress vs Joom, showcasing their strengths and weaknesses, thereby making it easier to pick the right one for your needs.
From product selection and pricing to shipping times and buyer protection, this in-depth analysis equips you with the knowledge to make informed decisions and emerge victorious in the quest for the most budget-friendly shopping experience.
| AliExpress | Joom | |
| Product Pricing | Extremely cheap prices as compared to online stores and retail stores. | Prices are at sale rate with discounts being offered on all items. |
| Customer Support | Queries are resolved in a ticketed form where the first point of contact is the seller of the product. | Customer support is available around the clock as there is no direct contact with the seller. |
| Refunds / Money Back | Buyer protection permits full refunds to be processed if the quality of the item received is damaged or not up to the mark. | Full refunds are permitted on all orders if they have been damaged, broken or misrepresented by the seller. |
| Payment Modes | Credit card, Debit cards, Western Union, Bank Transfer, PayPal and other modes via wallets. | Credit cards and Paypal. However Joom accepts QiWi payments as well. |
| Shipping Times | 15 days to 45 days | 15 days to 45 days |
| App Support | iOS and Android | iOS and Android |
| Refund Time | Depends on the terms and conditions | Within 24 hours |
| Free Shipping | Depends on the seller | 90% of the products are shipped free |
| Seller Contact | Yes | No |
AliExpress vs Joom
You've likely come across AliExpress and Joom while searching for deals online. Both offer a vast selection of products at competitive prices, but there are some key differences to consider.
AliExpress boasts a wider product range, with established sellers and a more structured platform. This can be advantageous if you're looking for a specific item or have brand preferences.
However, the wait times for AliExpress can be longer due to its international nature.
Joom, on the other hand, focuses on a faster delivery experience, often within Europe. This might be ideal if you need something sooner.
However, their product selection is smaller, and you might encounter sellers you're less familiar with. Joom also emphasizes a more gamified shopping experience, which can be fun but may not be for everyone.
Let's take an in-depth look at the key differences between these two brands.
Aliexpress vs Joom - Price Comparison
Both AliExpress and Joom offer products at low costs and this is because of the fact that products are sourced and sold from China via these sites
AliExpress sellers list the price of the goods at a lower rate, this is possible only because they use AliExpress to sell in bulk so retail pieces can be sold at a lower rate or near to manufacturing rate which is not possible with other online sites and stores.
On Joom, products are listed at a low price, at times lower than AliExpress. Some say it’s due to the competitiveness between the Chinese sellers in the online marketplace that leads to some products being sold at an average rate while other sellers with the same products can sell it for cheaper rates.
For Example:
- On AliExpress the Petehill F9 is sold for a decent $11.68 and comes with Free Shipping with delivery within 30 days.
- The same product is sold on Joom at a mind boggling $5.59 with free shipping and delivery within a max 45 days. Though it has a longer wait time, the price of the product is almost half of that on AliExpress.
Another example would be the Blackview A60 smartphone which is sold on both the platforms via the official Blackview channel.
- On AliExpress the A60 is priced at an all time low of $79.99, this includes free shipping where the product would reach the destination within 30 working days.
- While on the other hand, the Blackview A60 costs $90.51 on Joom which is costlier than on AliExpress. The only difference here is that the delivery wait time is much shorter with Joom.
Between AliExpress and Joom, you’re able to reach out to the seller directly only via AliExpress. Joom does not have a contact seller feature and all queries are answered and resolved by the Joom team only.
Verdict : In terms of pricing, both AliExpress and Joom are in at a tie with their wide range of cheap products to suit every need.
Aliexpress vs Joom - Customer Support
There’s one major difference between the customer support team and how queries get resolved between these two sites and that is to do with contacting the seller.
- AliExpress has a pretty decent customer support team but there is a process you have to follow before contacting the support team. First you begin by reaching out to the seller with your query and wait for 24-48 hours for a response from them. If the seller does not resolve your query or is not helpful you can then reach out to the customer support team of AliExpress.
- AliExpress has a Money Back guarantee that ensures your money will be refunded within 30 days if the product is not as what was listed, the seller has not responded or resolved your query or if the package has been lost in the mail.
- The customer support team of Joom is rather down to earth as there’s no contact with the sellers. Here you will speak or chat with a member of the Joom team who will resolve your query appropriately.
- Joom has a good money back policy where if goods are not delivered within 100 days from the day the order was placed, a full refund will be processed. Also, in case the product was defective or not what was displayed then a full refund can be processed back to you.
Verdict : Joom wins with a better customer support solution.
Aliexpress vs Joom - Product Range
Joom and AliExpress lists branded and unbranded products, meaning the range of products is so extensive that it would take you a lifetime to shop from every seller out there.
Both platforms cover a variety of categories such as clothing and accessories, home and kitchen devices or gadgets, eBikes and electronic goods amongst others.
These are the top selling product categories on AliExpress and Joom this year
| AliExpress | Joom |
| Tempered Glass | Make-Up |
| Portable Charging Docks | Tempered Glasses |
| Bluetooth Headphones | Jewelry |
| Jewelry | Car Accessories |
| iPhone Cases and Cables | Shoes |
It’s good to note that the total number of products listed on AliExpress is far greater than Joom.
Verdict : AliExpress has a larger collection of products
Aliexpress vs Joom - Payment & User Security
Both AliExpress and Joom offer ample security while placing an order, entering your CC info and even post sales.
- AliExpress and Joom use secured payment gateways so none of your personal information gets leaked.
- AliExpress accepts a range of payment methods so it’s easy to process an order.
- Joom on the other hand accepts major credit cards and PayPal as their primary payment methods.
- Joom and AliExpress accept Qiwi wallet payments for orders.
Both websites have buyer protection policies which have made purchasing from these sites safer than most.
Verdict : Tie between AliExpress and Joom in terms of payment and user security.
AliExpress and Joom have several key advantages and disadvantages which are listed to help you decide which is the better platform to buy from.
Advantages of buying from AliExpress
- AliExpress is easier to understand especially while reading descriptions of products.
- On AliExpress you can contact the seller with any query pertaining to their products.
- AliExpress sells discounted products and additional discounts can be applied on these products, further reducing their cost.
Disadvantages of buying from AliExpress
- Delivery times on AliExpress are quite high with orders taking anywhere between a month to a maximum of 60 days.
- Since payments are sent to the sellers, Paypal is not a frequently used mode of payment.
- As products are primarily Chinese made it’s rather difficult to get a good quality western branded item on AliExpress.
Advantages of buying from Joom
- All orders shipped are delivered free of cost as there’s no shipping charges levied on purchases.
- Clear customer service with queries being resolved ASAP with no delay. You will not have to reach out to the seller on Joom to get a question answered.
- Refunds on Joom are fast and normally processed within 24 hours from when the complaint has been resolved.
- Joom supports world-wide delivery with products being shipped to almost every country in the world.
Disadvantages of buying from Joom
- Overall, Joom has lesser products listed than sites like AliExpress
- Joom does not list out how many products are sold for each item listed.
- There is no direct contact with the seller to get a clear answer for a question that is product related.
Overall Verdict
AliExpress vs Joom gives us a brief understanding on how these two mega-stores function. Both sites are brilliant in their own way and though they have the same products listed, there are some pretty decent additional discounts provided via the Joom app.
Since they both function in the same way it’s quite impossible to pick just one site. I’m going to go ahead and say that both sites are equally rated and are good choices to buy from. If one does not have the product listed you can always opt for the other site.
Again, you will have to cross-check between the two sites to get a better understanding on how different the products are in terms of prices and quality based on the customer reviews listed on each product page.
What matters is that with both sites, you do get your money’s worth every time and if your order is not up to standard you get a refund. It’s a win-win for everyone.
What is Joom?
Joom is an online eCommerce marketplace dealing in low priced Chinese goods. Based out of Latvia, Joom was founded by Ilya Shirokov, a Russian businessman in 2006 and since their inception, has a strong base of users in Latvia and Russia apart from other European countries.
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